Customer Care
We at GiftGiant.com recognize that our customers are our single greatest asset, and that servicing you is a privilege. Our customer care representatives can be reached by e-mail at Service@GiftGiant.com or by telephone at 1.888.Gift-Giant (1.888.443-8442) between the hours of 8:00am and 4:00pm (EST) Monday - Friday. Our friendly staff is well trained and will respond to your needs quickly and accurately.
For your convenience, we have listed below several key links to specific topics of interest that provide detailed information to ensure that your shopping experience at GiftGiant.com is comfortable and enjoyable.
Contact Us
We genuinely appreciate your interest in GiftGiant.com, where Gift-Giving is Made Easy™. We are committed to delivering both the highest level of customer service and the highest quality of merchandise at attractive prices to our customers. We invite you to share with us your comments and inquiries so that we can continuously improve our service and product selection.
To speak with a customer care representative, please call 1.888.Gift-Giant (1.888.443-8442) between the hours of 8:00am and 4:00pm (EST) Monday – Friday.
To contact us online, please send your e-mail to Service@GiftGiant.com
We are looking forward to hearing from you!
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To ensure the security of your information, GiftGiant.com uses a secure server with Secure Socket Layer (SSL) technology. All orders sent to us are encrypted at 128 bits prior to transmission and can be trusted to arrive at our server safely, securely, and in an unaltered state. GiftGiant.com stores this information within a secure network, accessible to only select GiftGiant.com personnel. Credit Card transactions are processed with Chase Manhattan Bank’s Sure-Pay Gateway technology, which also employs 128 bit encryption and safeguards your payment information.
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Privacy Policy
It means a lot to us!
GiftGiant.com understands that you value your privacy, and we are committed to providing you with a safe, secure environment for all of your gift purchasing needs. Any information that you submit to GiftGiant.com remains completely confidential and secure. Under no circumstances will we ever sell, trade, or otherwise transfer your personal information to third parties.
In order to process your order and to ensure efficient delivery, we need to know your name, shipping and billing addresses, credit card number and expiration date, daytime and evening telephone numbers, and e-mail address. GiftGiant.com uses your e-mail address for the sole purposes of updating you on the status of your order, and providing you information about new GiftGiant.com products and promotions. If you would prefer not to receive information about new products and promotions, simply e-mail us at nothanks@giftgiant.com, and we will promptly remove your name from our mailing list. Rest assure that we will only use your telephone number to contact you if there is a problem with the processing or delivery of your order.
To ensure the security of your information, GiftGiant.com uses a secure server with Secure Socket Layer (SSL) technology. All orders sent to us use 128-bit encryption prior to transmission and can be trusted to arrive at our server safely, securely, and in an unaltered state. GiftGiant.com then stores this information within a secure network, accessible to only select GiftGiant.com personnel.
As part of our commitment to providing you with the most efficient, convenient, and easily navigable Web site possible, GiftGiant.com monitors user traffic on each of our pages. These data guide us in our continuous restructuring of our GiftGiant.com Web site so that we can improve the design of our site to better suit the needs of our customers. GiftGiant.com cannot identify you individually from these data.
By using the GiftGiant.com Web site, you consent to the collection of such information. In the event that we change any of our privacy policies, such changes will be posted on this page. If you are on our mailing list, this information will automatically be e-mailed to you.
GiftGiant.com uses cookies to make our Web site easier to use. Cookies are small text files (usually between 50 and 150 bytes) that your Web browser downloads from a Web site. Some cookies are stored in your computers Random Access Memory and then deleted when you close your browser, while other cookies are saved to your hard drive. They are used for record keeping services, to remember your preferences, and to target information according to your interests. Cookies do not identify you, though they can record your movements on a site. Cookies cannot retrieve information from your hard drive, and are nothing more than strings of letters and numbers.
GiftGiant.com is committed at the highest level to protecting your privacy. By creating a safe and secure environment, GiftGiant.com hopes that you will have a comfortable and enjoyable shopping experience. If you have any questions or reservations, whatsoever, about your privacy at GiftGiant.com, we encourage you to contact us at Service@giftgiant.com or call us at 1.888.GiftGiant (1.888.443.8442) from 8:00am - 4:00pm (EST).
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Shipping Policy
At GiftGiant.com we calculate your shipping charges based on the method of delivery that you select for each gift. You will be prompted to select a delivery method when you are entering the Shipping Information for your Recipient during the checkout process. Since some of our unique gifts are perishable, certain restrictions may be placed on the method of shipping available for your gift selection. You will be informed of any shipping restrictions at the end of each product description, well before you begin the checkout process.
GiftGiant.com uses U.P.S and FedEx to ensure that your gift is received on or before your targeted date of delivery.
The following chart is used to calculate your shipment’s delivery time and charges.
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GiftGiant.com Delivery Guarantee
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Ground |
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All orders for plain & unpainted merchandise will ship within 24-48 hours of the day that they were received. All orders for hand-painted merchandise will ship according to our production department's lead time, which varies for each item, design & time of year. Please click here for UPS Map for estimated transit time.UPS Ground Map |
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Calculated by UPS according to weight.
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Guaranteed by U.P.S to arrive in 3 business days from the time it leaves our warehouse, excluding holidays.
Please NOTE: Product codes that begin with "X" are hand-painted & require additional production time. Selecting 3-day shipping means that you will receive your order faster; however, it doesn't necessarily mean that your order will arrive at your door in 3 days. |
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Calculated by UPS according to weight.
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2-Day |
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Guaranteed by U.P.S to arrive in 2 business days from the time it leaves our warehouse, excluding holidays.
Please NOTE: Product codes that begin with "X" are hand-painted & require additional production time. Selecting 2-day shipping means that you will receive your order faster; however, it doesn't necessarily mean that your order will arrive at your door in 2 days. |
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Calculated by UPS according to weight.
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Next Day |
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Guaranteed by U.P.S to arrive next business day from the time it leaves our warehouse, excluding holidays. Please NOTE: Product codes that begin with "X" are hand-painted & require additional production time. Selecting next day shipping means that you will receive your order faster; however, it doesn't necessarily mean that your order will arrive at your door the next day. |
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Calculated by UPS according to weight.
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Whenever possible, in an effort to minimize your shipping charges, GiftGiant.com will advise you when your order meets the potential for a hundred weight shipment. You will be given the option to add onto your order or leave it as is.
At this time, international shipping is not available.
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Order Tracking
Once your order has been processed and shipped, you will receive an e-mail with the tracking number for your package.
If you have any questions concerning the delivery of your item(s) or the associated shipping charges, please contact us at Service@GiftGiant.com or call us toll free at 1.888.Gift-Giant (1.888.443-8442) between the hours of 8:00am and 4:00pm (EST).
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Return Policy
Your 100% satisfaction is guaranteed at GiftGiant.com. If for some reason you are unhappy with your shipment, kindly contact our credit department at 1.888.Gift-Giant (1.888.443.8442) and we will be happy to assist you. To return an item, please follow our 4-Step Return Authorization Procedure:™ procedure:
Step 1
Contact Service@GiftGiant.com or call us toll free at 1.888.Gift-Giant (1.888.443-8442) between the hours of 8:00am and 4:00pm (EST).
Step 2
Please reference the Invoice # and the particular item that you would like to return with a brief explanation of your dissatisfaction.
Step 3
Our credit department will then evaluate your claim and issue you an R.A. # if feasible.™ Number (QR#).
Step 4
Once you receive your R.A.#, simply replace the item in its original packaging and return your package via U.P.S. Ground, FedEx Ground, or Insured Parcel Post to the following address:
GiftGiant.com
Your R.A.#
555 North Research Place
Central Islip, NY 11722
Once we receive your return, we will exchange your item or issue a credit to the purchaser’s credit card. If you are returning an item because it is damaged, GiftGiant.com will refund your shipping expense.
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Sales Tax
No sales tax will be charged .
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Method of Payment
GiftGiant.com accepts Visa, MasterCard, American Express, and Discover. Orders cannot be processed for C.O.D., check, money order, or debit card.
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About Us
GiftGiant.com was founded in 1996 in Hauppauge, NY as the direct sale channel of distribution for a highly reputable giftware wholesaler servicing the personalized gift's industry. As our name suggests, we intend to provide one of the most comprehensive gift giving resources both on the Web and over the telephone at 1.888.GIFT-GIANT.
Our slogan "The Best In Personalized Products" prepares our customers for a simplified, comfortable, and enjoyable shopping experience. More visual than textual, our site has been designed so that you can freely browse our unique gift choices by Products, Holiday Gifts, Top 10 Sellers, & On Sale Now. The high quality of our products is echoed by the care we take in delivering your gift selections on time and with style.
Lastly, GiftGiant.com is well capitalized and professionally managed. We will continue to aggressively build our unique product selection, while maintaining our superior standards of quality and service. We genuinely appreciate your patronage, and eagerly anticipate earning your trust and confidence as the preferred resource for all of your gift giving needs.
Management Team
Mathias Meinzinger
Chairman
Mr. Meinzinger brings a wealth of experience to his position as Chairman of GiftGiant.com. He is currently the CEO and President of Creative Bath Products, Inc., a manufacturer and importer of designer bath accessories and related products. His company employs more than 700 people and occupies more than 500,000 square feet in Central Islip, NY as well as manufacturing operations in South Dakota, Massachusetts, and Canada. At his direction, the company has enjoyed 25 years of consistent growth and profitability with annual sales approaching $100 million. In 1997, Mr. Meinzinger was named Chase Manhattan Bank's Entrepreneur of the Year.
Before founding Creative Bath Products, Inc. in 1973, Mr. Meinzinger was a partner in Allied Brass, Inc.. He was born in Hungary, and emigrated from Germany to the United States when he was 21 years old. Today both peers and competitors recognize him as a master of building equity by means of profitability.
Michael Brielmann
Chief Executive Officer
Mr. Brielmann founded GiftGiant.com in 1996. His vision of building a highly profitable and well-branded gift giving service has come to fruition with the shared contributions from his executive team. By employing a business model that joins the end consumer with the origin of the products that they buy, GiftGiant.com delivers superior quality giftware at the right price.
Mr. Brielmann has a breadth of experience in the gift business. Most recently, he worked as the Vice President of Panel Trim, Inc., a wholesale gift company that specializes in personalized gifts. Under his leadership, giftware sales increased 485% to nearly $4 million in less than five years. He shepherded the company through key acquisitions, divestitures, and mergers.
He earned his Bachelor's degree from the University at Albany, where he double majored in Business (cum laude) and English (summa cum laude). One of six to earn the distinction of University Honors Scholar, Mr. Brielmann was also awarded the University's Governance Award for his work as Comptroller of the student body's $1.7 million budget. He was admitted to St. John's Law School in 1994 and worked as an intern for the New York State Attorney General.
Glenn Gardiner
Chief Information Officer/E-Commerce
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Click here or call us toll free to speak with a customer care representative at
1-888-GiftGiant (1.888.443.8442) 8:00-4:00 Eastern Standard Time.
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